Tiles and panels

Maintenance

Due to the high temperatures in summer, it is advisable to ventilate the house daily to renew the air. In winter, maintain a healthy temperature and humidity level to avoid as far as possible the natural movement of the wood. It is advisable to place containers with water in the area, as the heating makes the environment very dry and separations between
planks can occur if the wood is excessively dry. In the case of new homes that are not going to be inhabited immediately, it is strongly recommended to follow the instructions below:

Ideal temperature: 16oC – 22oC.
Ideal relative humidity: 40% – 65%.

Cleaning

For daily cleaning, use a dry cloth, vacuum cleaner or mild neutral soap without wax. For more in-depth cleaning, wipe over using a damp cloth. Never wet the cloth too much or use scouring pads or cloths that could damage the material. Protect areas of furniture that are in contact with the floor using felt covers, carpet. Avoid walking on the flooring platform with pointed heels. Avoid knocks to the flooring from hard objects.

Guarantee

This guarantee does not cover damage to any plank caused by subfloor moisture, floods, wet mopping, leaking appliances or stagnant water. We will not be liable in the event of naturally occurring elements of wood flooring, including but not limited to, open knot holes or other characteristics resulting from true craftsmanship or the manual scraping of the flooring. We do not assume responsibility for any flooring damage caused by misuse, abuse damage due to accidents or other events beyond our control.

No guarantee is provided for installations in industrial applications. Obviously, we cannot be reponsible for extreme conditions such as extreme heat, moisture, dryness or rapid fluctuations of any such conditions. Our guarantee does not cover alterations (including refinishing) or repairs made to the flooring. The purchaser shall have to consider the biological, physical and chemical properties when buying and using the wood. Wood is a natural product. Two boards of the same wood will never be the same. Its structure or grain does not follow a fixed pattern and can give rise to variations of tone that differ from the sample.

A sample can provide a general idea but in the same installation it is possible to find slight differences in color and therefore no claims can be made in respect to this. If an offer is made on a sample basis, the color and texture of the samples shall not be deemed guaranteed qualities. Samples provided will only represent an average condition of the goods. Any complaint must be stated before use of the product. MH Parquets shall not be responsible for costs incurred when a floor with visible defects has been installed, so that, any subsequent objections shall be ruled out. The guarantee does not extend to the floor covering after installation.

All MH Parquets products are subject to the strictest quality controls both in the wood used and in all manufacturing processes of the parquet. However, if any irregularities are detected, please contact your installer. The wood used in all collections of MH Parquets comes from forests managed according to sustainability rules and criteria, using non-harmful varnishes, which means that it is exempt from indoor emissions and that it complies with ISO 9001:2015.